Shipping policy

Shipping Policy

1. Order Processing

Orders are typically processed within 2–7 business days after your purchase is confirmed.

Please note that order processing times are separate from shipping transit times.

2. Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Destination	Estimated Delivery Time
United Kingdom	3–9 business days
Europe	5 - 15 business days
International	5 - 15 business days

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs procedures, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping & Tracking

Shipping options and costs will be displayed at checkout before payment.

Once your order has been dispatched, tracking information will be provided where available, allowing you to monitor your shipment’s progress.

4. Customs, Duties & Import Charges

International orders may be subject to customs duties, taxes, VAT/GST, or other import charges determined by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error with your address, please contact us as soon as possible through the Contact Form on Ganymede.shop. While we will do our best to assist, address changes cannot be guaranteed once an order has been placed.

6. Multiple Shipments

In certain circumstances, items from the same order may arrive separately. If this occurs, tracking information will be provided for each shipment where available.

7. Lost, Delayed, or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us using the Contact Form on Ganymede.shop.

We will review the situation and work towards an appropriate resolution.